Combine quality management with powerful analytical tools, to deliver measurable performance improvements.
Six Sigma combined with Lean is a powerful combination. Both of them linking the Voice Of the Customer (VOC) to the business processes and supporting metrics. John Thorburn Consulting Inc has evolved from a manufacturing and supply chain consulting firm into a change agent for business service companies, not for profit and public sector organizations. Transferring business strategy and improvement techniques for example six sigma, lean and process design to realize tangible cost improvements and strategic benefits from the worldwide manufacturing sector.
Manufacturing has a long history of using measurement tools for cost performance, schedule deadlines and quality specifications. These tools have been instrumental in communicating the VOC driving up quality and driving down cost. Successful organizations design their processes around the customer’s requirement with the intent to meet or exceed these expectations.
As competition for funding in the public and not for profit sectors increase so does the demand for transparency and performance metrics. The tools and quality management systems developed in the manufacturing industry offer the means to meet the demands of all their stakeholders. The major Canadian banks and a number of Canadian hospitals have incorporated these methodologies into their organizations. We can assist you in implementing some or all of these methodologies.
John Thorburn Consulting also focuses on the creativity of an organization and avoids the dangers of becoming over focused on performance measurement. Analytical approaches can become too risk averse and suppresses the natural creativity of organizations. Roger Martin in his book on "The Design of Business" describes the methods required to utilize the outputs of good analysis in promoting creativity.
The use of Define, Measure, Analyze, Improve and Control builds in feedback and identifies opportunities that were lost in the complexity of running a business or supplying a service. John Thorburn Consulting has six-sigma black belt expertise, lean process experience, financial management knowledge and is a Project Management Professional.
Analysis for Action brings the focus on to the hidden factory and the unnecessary errors that frustrate your customers. The costs generated by poor quality have been proven to create 30% of total business costs. Repeated processes increase lead-time and require more space and equipment to complete tasks and deliver service. Systematic reviews of process designs and project management involves identification, prioritization and a systematic launch of process improvement opportunities.
Book a free consultation today to better utilize your hidden resources.
